Reference

Your Account Rules, Payment Flow and Support Rights

Q: What if I want to close my account permanently?

Email support@prototo.club with your account email and a permanent closure request. We'll suspend all activity, release any remaining balance to your linked payment method within five business days, and delete your account after 30 days.

When you open an account with prototo, you're entering a straightforward agreement. We handle your deposits via DANA, OVO, GoPay and QRIS, manage your withdrawals with clear verification…

Real deposit and withdrawal termsPayment verification processAccount access and region eligibilityYour data and account security

Explore the Lobby Read FAQ

What These Terms Cover and How They Apply

prototo Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our Terms & Conditions bind prototo and you once you create an account. They govern how you use the lobby, deposit and withdraw funds, manage your account settings, and interact with our support team. Access and eligibility depend on local law — where local law permits,

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you can open an account, fund it with DANA, OVO, GoPay or QRIS, and play real-money rounds. We retain the right to suspend or close your account if you breach these terms, such as using false identity details, attempting unauthorized access, or circumventing withdrawal verification. All
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payouts are final once confirmed in your account. Your account belongs to you alone; sharing login details or permitting others to play on your account violates these terms and voids any associated rewards.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH OUR TEAM

How to Contact Us About Your Account or Terms

We staff customer support seven days a week to answer questions about your account, payment options, or these terms.

HOW WE PROTECT YOU

Data Security, Account Integrity and Your Control

These terms define how we keep your account and payment data safe. We encrypt all login sessions, verify withdrawals through our payment partner networks (DANA, OVO, GoPay, QRIS), and store your account…

Encryption & Session Control

All data between your device and our servers is encrypted. We log you out after 30 minutes of inactivity on shared devices for your protection.

Payment Verification

Large withdrawals trigger identity verification via your payment provider (DANA, OVO, GoPay or QRIS). This protects both you and prototo from fraud.

Data Retention

We keep your account records for seven years to comply with financial audit requirements and to help resolve disputes or chargebacks.

Your Data Rights

You can request a copy of all data we hold about you, correct errors, or ask us to delete non-essential records. Email [email protected] to start the process.

Account Closure

If we close your account under these terms, we'll explain why, hold funds for 30 days pending your appeal, then transfer remaining balance to your linked payment method.

Dispute Resolution

If you dispute a transaction or payout, contact support within 14 days with details. We investigate with your payment partner and respond within five business days.

Common Questions About These Terms

Read answers to questions we hear most often about account rules, payments, eligibility, and your rights under prototo's Terms & Conditions.

No. Each person may hold one account only. Creating duplicate accounts or using different identities violates these terms and triggers account closure. If you already hold an account and create a second, both will be suspended pending investigation.

Sharing your account login is a breach of these terms. We are not responsible for unauthorized access, and any rewards earned by others on your account can be forfeited. If you suspect compromise, change your password immediately and contact support.

Most withdrawals via DANA, OVO, GoPay or QRIS clear your bank account within one to two hours. Large withdrawals (above Rp 5,000,000) may trigger additional identity verification through your payment provider, adding 24–48 hours.

Email [email protected] with your account email and a permanent closure request. We'll suspend all activity, release any remaining balance to your linked payment method within five business days, and delete your account after 30 days.

prototo operates where local law permits. These terms are governed by the laws of the jurisdictions in which you are permitted to access our platform. For support inquiries about jurisdiction, email [email protected] with your location and question.

We can update these terms, but we'll email you 30 days in advance of any material change. If you disagree with the new terms, you can close your account before the change takes effect without penalty.

We collect your name, email, phone number, payment method details, and transaction history to open and run your account. We retain this data for seven years for audit and compliance. You can request a copy or deletion of non-essential data through support anytime.

Your Account Rules, Payment Flow and Support Rights

How to Contact Us About Your Account or Terms

Data Security, Account Integrity and Your Control

Encryption & Session Control

Payment Verification

Data Retention

Your Data Rights

Account Closure

Dispute Resolution

Common Questions About These Terms

01 Can I have more than one account?

02 What happens if I share my login details with someone else?

03 How long does withdrawal verification take?

04 What if I want to close my account permanently?

05 Where is prototo legally registered, and which jurisdiction governs these terms?

06 Can you change these terms without telling me?

07 What personal data do you collect, and how long do you keep it?

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