Reference

Legal protection and transparency at prototo

Q: Can I dispute a transaction or withdrawal?

Yes. If a withdrawal failed or you spot an error, contact support@prototo.club within 14 days with your transaction ID. Include a screenshot of the issue. We investigate and refund or correct the transaction within three business days.

We operate prototo with clear rules about what you own, how we keep your data safe, and how you reach us when you need answers.

Account ownership clearData privacy enforcedWithdrawal verification24/7 contact available

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How we protect your account and comply locally

prototo Service availability depends on jurisdiction. Users are responsible for checking local law before access.

prototo handles your account under rules that depend on local law where you are based. Your deposits via DANA, OVO, GoPay and QRIS are tracked from the moment they enter the system; withdrawal requests are verified before funds return to your wallet. We collect only the

1
information needed to confirm your identity, process your payments, and keep your account secure. Your data stays on our servers; we do not sell it to third parties. If you ever need to request a copy of what we hold about you, update your details, or
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close your account, we have a process for that—contact our support team and we'll guide you through it within five business days.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH US DIRECTLY

How to contact prototo about legal questions

HOW WE SECURE YOUR WORLD

Data handling, cookies and account security at prototo

Account verification

When you open your account, we verify your identity using your phone number and email. This protects your account from unauthorized access and keeps your withdrawals safe.

Payment security

Every deposit and withdrawal is encrypted end-to-end. DANA, OVO, GoPay and QRIS transactions are logged with timestamps; you can see the full history in your wallet tab.

Cookie policy

We use cookies to remember your login, keep you logged in across sessions, and track which games you visit. You can clear cookies anytime in your browser settings.

Data retention

We keep your account data for as long as your account is active. After you close it, we retain transaction records for five years for legal compliance, then delete the rest.

Request changes

To update your personal details, change your email, or correct a payment method, go to Account Settings in the app. Changes take effect within hours.

Request deletion

To close your account and request data deletion, email [email protected] with your account email and the word 'DELETE'. We'll close it and confirm via email within five business days.

Your questions about prototo's legal terms answered

You own your account and all funds in it. prototo holds the wallet and processes transactions, but the money is always yours. You can withdraw it anytime to your DANA, OVO, GoPay, QRIS or bank account. We never claim funds you don't use.

Your account and funds remain yours. If prototo undergoes a change, we're required to notify you by email and give you time to withdraw. Your data is transferred securely, and your access continues under the same terms.

Yes. If a withdrawal failed or you spot an error, contact [email protected] within 14 days with your transaction ID. Include a screenshot of the issue. We investigate and refund or correct the transaction within three business days.

We collect your phone, email and name to verify your identity and process payments. We don't sell your data. We only share it with payment partners like DANA and OVO to clear your deposits. You can request a full copy of your data anytime.

Your account is protected by your login email and password. If you lose your device, log out remotely through your email or contact support to freeze your account. Change your password immediately to regain access.

An account inactive for 12 months enters dormancy. Your funds stay in your wallet. You can reactivate anytime by logging in. We don't charge dormancy fees. If you want to close it permanently, email support with your account email.

Access and availability depend on local law. prototo operates across regions where the service is permitted. Terms are governed by the laws of your jurisdiction. For disputes, you can contact support or seek resolution through local consumer protection channels.

Legal protection and transparency at prototo

How to contact prototo about legal questions

Data handling, cookies and account security at prototo

Account verification

Payment security

Cookie policy

Data retention

Request changes

Request deletion

Your questions about prototo's legal terms answered

01 Who owns my account and the money in my wallet?

02 What happens if prototo closes or changes ownership?

03 Can I dispute a transaction or withdrawal?

04 How do you use my personal information?

05 Is my account protected if my device is lost or stolen?

06 What are the rules around dormant accounts?

07 Where is prototo based and what law applies to my account?

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